Overview:

Provide a centralized network routing tool for support staff

MCS MyRoute helps diagnose connectivity problems with detailed network routing discovery and analysis, providing visibility to poor performing networks and devices. The network route test provides valuable insight to the path of a connection and helps uncover devices and networks causing slow response (latency) and/or loss of data packets.

This is of particular value when troubleshooting remote connection problems traversing the public Internet. The map view provides a geographical route of the connection, which helps determine if the latency values correspond to the relative distances between hops. In addition, the network provider for each hop is reported for further investigation.

View Connection Test Method Comparison

Enable browser-based testing for support groups to access from anywhere to test connection routing on-demand. Connection test results are automatically logged to the MCS database.

•   Customize the connection test web page with your branding and messaging
•   Create multiple web pages with different connection testing processes to target specific end-user groups
•   Combine MCS network modules to perform a series of connection tests in a single web page
•   Use the JavaScript API to perform a custom action based on the connection results, such as updating the web page or redirect to a new web page to engage the visitor.

Identify poor performing devices

See the geographical path of a connection

Perform reverse traces, test to and from remote locations

MyRoute identifies connectivity problems by discovering and analyzing the entire network route between the testing workstation or server and the destination. This identifies and tests all the routers that comprise the connection, including peering points, for packet loss and latency problems.

The geographical route of a network connection provides key information to understanding the connection performance. MyRoute identifies router locations so any large change in latency can be validated against distance, such as a transatlantic hop, which will naturally have a higher latency value than would a hop between two nearby cities.

Seeing the network route originate from the end-user location helps uncover where latencies and data loss occur that impede the remote user's connection. Support technicians can automate traces from the end-location with remote agents, which are created and managed from the MCS application. Once the end-user downloads and activates a remote agent, the support technician can initiate connection tests from the remote system.