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In the digital era, consumers have more choice than was ever imagined a little over a decade ago.
With more and more customers complaining about their online experience, is network monitoring up to the job?
Over the last 20 years the number one recommendation to resolve network experience problems has been 'get more bandwidth'. However, despite bandwidth increasing by several orders of magnitude, a poor user experience still remains the no. 1 complaint.
Part 2 extends this discussion to introduce the importance of network quality and the user experience. Reading Part 1, see left, is recommended for better understanding of key network measurement concepts.
The Access Series Device (ACD) configuration utility can be used to remotely alter various settings related to the applicance.
These settings include, but are not limited to, IP address, MCS host server and unique name.
The utility can also be used to update the firmware for a device.
The utility is Windows only. All other operating systems, inclusive of Windows, can use the browser admin panel (available to all ACDs) to alter settings and update firmware etc.
We recommend updating the firmware for any ACD as soon as one becomes available.
To receive the firmware for the update please contact sales.
Click here for help determining if a firmware update is available.
Existing customers with a current MCS v9 license or current maintenance are entitled to a MCS v10 license at no charge. To request your MCS v10 license, please use the online Sales Request Form, select the MCS v10 Upgrade License Key Request option, and enter your MCS license key or order number, we will we respond within 1 business day.
For help performing the upgrade itself click here and locate upgrading in the far left column.