When employees work from home, their ISP becomes your infrastructure, their Wi-Fi becomes your WAN, and their kitchen table becomes your branch office. MCS lets you test, diagnose, and monitor every remote connection without leaving your desk.
Remote work pushed VoIP, video conferencing, and cloud applications onto residential internet connections. These connections are shared with family members streaming video, children in online classes, and smart home devices competing for bandwidth.
When a remote employee's calls drop or their video freezes, IT gets the ticket. But without visibility into the home network, troubleshooting is guesswork. You can't fix a network you can't see, at a location you can't visit.
MCS gives you three levels of remote network assessment, from a quick one-time check to continuous 24/7 monitoring. Choose the approach that fits the situation.
Deploy a branded test portal that employees access from their browser. They click the link, run the test, and results appear on your MCS dashboard. No software to install. Ideal for onboarding, quick checks, and large-scale assessments where you need results from hundreds of workers fast.
For deeper diagnostics, have the employee install the lightweight BCS utility. It unlocks full VoIP simulation, UDP capacity testing, traceroute, and firewall port testing. Installs in seconds, best run as administrator for full accuracy. Tests still launch from the browser.
For critical remote workers or ongoing monitoring, install a software NCS satellite on their machine. It runs scheduled tests automatically, around the clock, without any user interaction. VoIP quality, bandwidth, capacity, routes, and ports tested continuously. Data streams back to your MCS server 24/7.
Whether it's a browser test, a BCS assessment, or a full satellite deployment, MCS measures the metrics that determine whether a home connection can support business-grade voice, video, and cloud applications.
Jitter, packet loss, MOS scores, and packet ordering. Simulate real voice calls and know whether they'll sound clear or break apart.
Sustained upstream and downstream throughput, jitter stability, and loss rates. Know whether Teams, Zoom, or Webex will run smoothly or freeze.
Home connections often have a fraction of their download speed available for upload. MCS measures real upload throughput, not the advertised rate.
Automated testing over hours or days reveals intermittent issues: peak-hour congestion, Wi-Fi drops, and ISP routing changes that one-time tests miss.
Test whether VoIP and conferencing ports are reachable through the employee's router and ISP. Blocked ports are one of the most common remote work issues.
Bidirectional traceroute from the employee's location shows exactly where in the network path latency or loss is introduced.
MCS fits into every stage of remote workforce management, from the first day to ongoing support.
Send a test link as part of the onboarding process. Validate the new employee's home network before they're provisioned with VoIP, video, and cloud tools. Flag problems before day one, not after.
"My calls keep dropping." Instead of a 45-minute remote desktop session, send a test link. Within minutes, you have hard data on jitter, loss, route quality, and port availability from their exact location.
Deploy software satellites on critical remote workers' machines. Run automated VoIP and bandwidth tests around the clock. Catch degradation before the next important client call or board meeting.
When the employee's ISP is the problem, hand them the data. Jitter graphs, loss patterns, traceroute analysis. Evidence for an upgrade request or a provider switch, not just a complaint.
Use aggregate test data across your remote workforce to set minimum connection standards, justify internet stipends, or determine which employees need hardware upgrades to work effectively.
Employee switched ISPs or got a router upgrade? Run before-and-after tests to confirm the change actually improved performance. Data, not assumptions.
MCS was built for scale. Every test result from every remote worker flows back to your central MCS server. Segment by employee, location, ISP, or time period. Spot patterns across your workforce. Identify problem ISPs or regions with systemic quality issues.
